Returns & Refunds

Damaged or incorrect items

Please inspect your order on delivery. If an item arrives damaged or is not what you ordered, contact us as soon as possible so we can resolve the issue.

Return conditions

• Items should be returned in their original packaging and condition where possible.
• Return eligibility may depend on the product type and manufacturer policy.
• Certain items (for example, cut cable or custom-built assemblies) may not be returnable once prepared.

How to request a return

Contact us with your order number and details of the issue. We will advise on the next steps and whether a refund or replacement applies.

Note: This page summarises our general approach. Specific terms may vary by product and manufacturer — please confirm with our team for your particular order.